Refund policy

Cancellation Policy

You may cancel your order and obtain a refund as long as it has not yet been dispatched. After it has shipped, please await its arrival before initiating the return procedure.

Returns & Exchanges

Your satisfaction is our priority. Most products in their original condition can be returned within 30 business days from the date of delivery.

1. Contact our Customer Service team to initiate a return, including details about the item(s) and your reasons for returning.
2. Upon receiving return instructions from us, securely package the item(s) in their original packaging.
3. Return the item(s) as instructed. We will provide the return address and shipping details once your return is confirmed. (Please note that unauthorized returns will not be accepted).
4. We typically process returns within 5 business days after receiving your package.

Return Conditions

You have a period of 30 business days from the date of delivery to assess if an item meets your needs. Please reach out to us during this window for any returns or exchanges.

To qualify for a return, the item must remain unused and in its original packaging, accompanied by a receipt or proof of purchase.

Please refrain from returning your purchase directly to the manufacturer.

Return Charges

If the return is the result of our error (for instance, incorrect or damaged items), you will receive a full refund.

If the return is based on customer preference (such as dissatisfaction with the product or ordering the incorrect size), a full refund will still be issued.

No restocking fees will be charged for returns.

Refunds (if applicable)

Upon receiving and reviewing your return, we will notify you via email regarding the status of your refund approval or denial.

If approved, your refund will be processed within 10 business days to your original method of payment.

Delayed or Missing Refunds (if applicable)

If your refund has not been received, please first check your bank account. Then, contact your credit card provider, as processing times may vary.

If the issue persists, reach out to your bank. For further assistance, please email us at Support@WeNide.shop.

Sale Items (if applicable)

Only items purchased at full price are eligible for refunds; items on sale cannot be refunded.

Exchanges (if applicable)

We will only process exchanges for items that are defective or damaged. To start an exchange for a like item, please email us at Support@WeNide.shop.

Shipping durations for exchanged products may differ based on location.

Return Address

To begin the return process, please contact us at Support@WeNide.shop. We will provide the return shipping address once approved; returns that are not authorized in advance cannot be accepted.

We are eager to assist you. Please feel free to reach out:

Email: Support@WeNide.shop