FAQs

For a secure and seamless payment process, we utilize Shopify Payments powered by Shopify. Your transactions are protected, ensuring your peace of mind.

To apply a promo code, simply input it in the "Discount Code" area during the checkout process. Make sure it’s entered correctly before completing your order, as applying it after the fact may not be possible.

Absolutely! Once your order is dispatched, you will receive automated tracking information via email. This allows you to keep an eye on your package until it arrives at your location. Track Your Order

If you have questions concerning your order, our dedicated customer support team is here to help. Feel free to contact us at Support@WeNide.shop. To expedite your inquiry, please provide your email and order number.

To modify or cancel your order, please contact Customer Service at Support@WeNide.shop. We will do our best to accommodate your request. However, please be aware that cancellations may not be possible once the item is shipped. For more details, please refer to our Refund and Return Policy.

If you experience delays or complications regarding your order delivery, we recommend first checking with the carrier to confirm the shipping address. Providing your phone number can also help facilitate a claim with the carrier to locate your package, usually within a week.

After your return has been authorized, keep an eye on the tracking number for your return shipment. Once the product reaches our facility, we will process your refund swiftly within 2-3 business days.

For products that need assembly, instructions can be found within the item packaging. If you require further assistance, please reach out to our customer service at Support@WeNide.shop, and we can provide online guidance for your product.